Refund policy

Return and Refund Policy

Last updated: August 27, 2026

30-day return requests

You may request a return within 30 days after your order is delivered. To be eligible, the item must be unused, in the same condition in which it was received, and returned with its original packaging and proof of purchase.

To start a return, contact us through our Contact page or at fiacoflowerstore@gmail.com. If the return is approved, we will provide the return destination and instructions. Items sent without prior authorization may not be accepted.

Return shipping

Unless the item was damaged, defective, or incorrect, or applicable law requires otherwise, the customer is responsible for return shipping costs. Original shipping charges are not refundable except where the return results from our error or applicable law requires a refund. We recommend using a trackable service and keeping the shipping receipt.

Damage, defects, and incorrect items

Please inspect your order after delivery and contact us promptly if an item is damaged, defective, or incorrect. Include the order number and clear photos of the product and packaging when relevant so we can evaluate the issue and offer an appropriate replacement, repair, refund, or other remedy.

Non-returnable items

Personalized or custom-made items, gift cards, items marked final sale, and items that have been used, altered, or damaged after delivery are not eligible for a change-of-mind return. Natural differences in preserved flowers, including reasonable variation in shape, placement, and color, are part of the material and are not by themselves defects. Contact us if you are unsure whether an item is eligible.

Exchanges

When an exchange is available, the quickest method is generally to complete an approved return and place a new order. We will explain any other available option when we review your request.

Refunds

We will notify you after the return has been received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit. If more than 15 business days have passed after we approved the refund, please contact us.

Cancellations

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee cancellation after processing or fulfillment has started. If we cancel an order before shipment, amounts paid for the cancelled item will be refunded.

European Union orders

If an order is shipped into the European Union, applicable consumer law may provide a 14-day right to cancel or return qualifying goods without giving a reason. This does not apply where a lawful exception applies, including certain personalized goods. Statutory rights are not reduced by this policy.

Contact us

Questions about returns or refunds can be submitted through our Contact page.

Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.