Yes. FIACO uses real flowers that have been preserved for dry indoor display. Botanical accents and decorative materials vary by design, so check the materials listed on the product page.

They begin as natural blooms. Specialist suppliers replace the flowers’ moisture during preservation, allowing their form and color to be enjoyed without watering. Unlike artificial flowers, they retain their natural origin.

They are intended for long-term indoor display, but their appearance changes over time. Flower variety, source, and display conditions all play a part. Keep them dry and away from direct sunlight, heat, and humidity.

Your piece follows the design and palette shown, with small differences in flower shape, tone, and placement. These natural variations are part of the character of each arrangement.

FIACO develops its designs in Shenzhen, with assembly and packaging in Yunnan. Preserved flowers are sourced from Yunnan and Japan; the exact flower source varies by product.

No. Do not water or mist the flowers, or wipe the petals with a wet cloth. Moisture can damage their petals and color.

Choose a dry indoor spot away from direct sunlight, high heat, and high humidity. A shelf, desk, or bedside table can be a lovely place, provided it meets those conditions.

Remove surface dust gently and keep the flowers dry. Avoid wet cloths on the petals and frequent handling. You can also read our flower care guide.

Handle the piece gently and avoid frequent contact with the petals. Preserved flowers are intended for display, with minimal handling.

Angel Glass Keepsake frames flowers within a clear angel silhouette with transparent wings and gold details. Angel Wings Keepsake features open, feather-shaped wings around preserved roses and complementary botanicals. Both are made for indoor display.

The cardinal is presented as a symbol of remembrance and connection. An original girl-and-cardinal resin figurine sits among preserved flowers beneath a real-glass dome, making this keepsake a thoughtful choice for sympathy or a thinking-of-you gift.

Butterfly Keepsake Cylinder features a dog-and-butterfly figurine among preserved flowers. Its story is one of affection, hope, and encouragement, suited to birthdays, get-well wishes, or an everyday reminder of care.

Choose a Tall or Short composition, then a Rose Pink, Violet, Orange, or Classic Red palette. The product page lists dimensions and lets you select your preferred size and color before adding it to your bag.

Embrace Rose Cylinder gathers preserved red roses in a simple white cylindrical flower box. Romance Bouquet combines preserved flowers with layered wrapping and ribbon for a bouquet-shaped gift. Both require no watering.

FIACO prepares its pieces with gifting in mind, with gift-ready presentation and a message card. Packaging varies by design; check the product page for the details of your chosen piece.

Yes. Use the optional gift-message field on the product page before adding your chosen piece to your bag.

You can browse gifts for love and anniversaries, birthdays and celebrations, gratitude, or comfort and remembrance. Each product page describes the feeling behind the piece to help you choose.

Look at the product page for the materials, available colors, dimensions where listed, and presentation details. Clear covers and decorative accents differ between designs. If a detail you need is not listed, contact us before ordering.

Orders are dispatched from mainland China. For the current delivery information, see our Shipping Policy.

We currently deliver to the 48 contiguous states and Washington, DC. Alaska, Hawaii, U.S. territories, and military mailing addresses are excluded. Availability for other countries or regions is shown at checkout.

Orders normally dispatch within two business days after payment confirmation, excluding weekends and public holidays. Any different processing time for a preorder or custom-made item will be stated before purchase. Transit time begins after dispatch.

Available services and final shipping charges are shown at checkout before you complete your purchase.

Delivery estimates are not guaranteed arrival dates. If you need your gift for a specific occasion, contact us before placing your order.

When tracking is available, we send it using the contact information supplied with your order. If your parcel appears delayed or missing, contact us for help.

Contact us promptly, ideally within 48 hours, with your order number and clear photos of the item and packaging. Keep the packaging until we provide instructions. After reviewing the issue, we will arrange an appropriate replacement or refund. See our Returns & Refunds Policy.

You may request a return within 30 days of delivery. For a change-of-mind return, the item must be unused, in its original condition and packaging, with proof of purchase. Contact us for approval before sending it back. Personalized, custom-made, final-sale, and other excluded items are covered in our full return policy.

Customers normally pay for change-of-mind return shipping. For damaged, defective, or incorrect items, FIACO covers any return shipping it requires. Original shipping charges are generally non-refundable for change-of-mind returns; see the policy for exceptions.

After an approved return is received and inspected, we notify you of the result. Approved refunds are issued to the original payment method within 10 business days; your payment provider may need additional time.

Contact us as soon as possible. We cannot guarantee changes or cancellation once processing or fulfillment has begun.

Visit our Contact page or email fiacoflowerstore@gmail.com. For help with an existing order, include your order number and a brief description of what you need.